When something goes wrong in a customer service situation, some people will seize the opportunity to berate their server or make an employee feel bad. They use the moment to grab a tiny amount of power.
But by using this opportunity to feel powerful, they are giving up what is best for them in the long term. They are giving up opportunities to get a better long term solution to momentarily feel important. In the case of restaurants, they are forgetting the free meal.
In this episode:
- Why people get mad at customer service employees
- Don’t trade your power for attention
- Don’t forget the free meal
For a free copy of Forward Tilt: An Almanac for Personal Growth, go to discoverpraxis.com/forward tilt